Lemi Warranty
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Lemi is proud to offer a high-level Warranty Service in accordance with the present Service Description. This service provides for technical support options, spare parts and related manpower services, to solve qualified incidents.
We offer up to 10 years' warranty, one of the longest on the market. Damages incidence on Lemi products is less than 1%! This is the assurance of a durable product.
2 Years Warranty
Lemi ensures a full warranty of 2 years on all the electric parts of the product.
5 Years Warranty
Lemi ensures a full warranty of 5 years on scratch-proof foam of the mattress.
10 Years Warranty
Lemi ensures a full warranty of 10 years on all the metal parts of the product.
Lifetime Assistance
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Lemi ensures the exclusive Lifetime Assistance Service, by which anyone purchasing a Lemi product will be sure of getting Lemi assistance for the whole life of the product. With the Lifetime Assistance we ensure to the client the availability of spare parts, the resolution of any possible problem and the exclusive support of our qualified staff for the whole life of the product.
We guarantee a direct after-sales service within 48 hours. To ask for our service please, write to: service@lemigroup.it
100% Made in Italy
Furthermore, as an exclusive guarantee of its products’ authenticity, LEMI even obtained the prestigious “100% Made in Italy” certification in 2010. This certification requires the company to subject itself to a thorough series of inspections, in order to certify that its production cycle is entirely performed in Italy.
All LEMI products come with a warranty certificate bearing a holographic, anti-counterfeit logo and sequential number, which allows the product to be traced via a dedicated website. For our customers, this is a certified guarantee of superior quality. For LEMI, it’s a calling.
ISO 9001
LEMI’s product quality is certified according to the ISO 9001 standard, with certificate number 50 100 100 75 issued by TUV Italy.
It is the internationally recognized Quality Management Standard of any organization that intends to answer simultaneously to:
- the need for increased efficacy and efficiency of internal processes.
- the growing competition in markets through improved customer satisfaction and loyalty.
Mattress Customization
All of the padded models are hand-finished by LEMI’s upholstering department.
To make the product even more distinctive, the client’s logo can be added. An incredibly elastic texture enhances memory foam mattress softness and quality at its best, giving Spa Clients a complete and satisfying wellness experience.
Base Customization
Lemi offres a wide range of finishes using high quality materials with low environmental impact. Mixing different materials, Lemi seeks solutions with a high-level design and elegance. To make the product even more distinctive, the client logo can be added.
Accessories
Lemi offers a wide range of accessories on request that can be integrated into the Beauty line. We find for example the MULTISENSORY KIT, with Aromatherapy, Chromotherapy and Sound Bluetooth, but also accessories such as EasyMove, to easily move the bed. All this makes it possible to make the customer experience more complete and to use the professional more easily.